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Assistant Commissioner - Lived Experience And Engagement (Vpsg6.2)

Department of Health - Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin

Source: uWorkin


is an independent specialist complaint body established under the Mental Health Act 2014. We receive and resolve complaints about public mental health services and assist service providers to develop their own accessible and responsive complaint approaches. We also receive reports from public mental health services about the complaints they receive and make recommendations for service and system improvements.Mental Health Complaints Commissioner (MHCC) Opened in 1 July 2014, the The MHCC receives funding and administrative support from the Department of Health (DH). Staff are DH employees who report directly or indirectly to the Commissioner of the MHCC. The MHCC promotes diversity and equal opportunity in employment and is committed to a more diverse workforce. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on DiversityInclusion@dhhs.vic.gov.au.


Assistant Commissioner - Lived Experience and Engagement

Reporting to the Commissioner, the Assistant Commissioner Lived Experience and Engagement has overall responsibility for the effective integration of the voice of lived experience of mental health issues within the design and delivery of complaints resolution and review work, investigations, education and engagement activities, strategic projects, and the provision of specialist advice and recommendations relating to safeguarding issues and service improvements.

The Assistant Commissioner Lived Experience and Engagement leads and manages the strategy and quality team, communications and practice development in collaboration with the Assistant Commissioner Complaints to ensure the voice of lived experience is reflected within MHCC principles and practice. Effective engagement with all key stakeholders is critical to the role, including engagement with consumer, carer and advocacy organisations, Clinical Directors and Senior Executives of public mental health services, the department and other statutory bodies. This key leadership role requires strong organisational capability and recognised expertise, experience in the mental health sector, with a focus on human rights, trauma-informed care and recovery and the lived experience of people accessing mental health services.

The Assistant Commissioner Lived Experience and Engagement performs the range of delegated functions and powers of the Commissioner, The position also holds and exercises some financial and HR delegations to ensure the effective operations of the office and works with the Assistant Commissioner Complaints in the development of approaches which safeguard people's rights, promote resolution of complaints, and build organisational and sector capacity to achieve improved outcomes and services.

Are you

  • An effective and experienced leader who demonstrates a sound understanding of the issues experienced by people receiving mental health services, families and carers, and service provision in the public mental health sector?
  • Positive and passionate about making a difference, with high level interpersonal and analytical skills for dealing with complex and sensitive issues and complaints?
  • Skilled in managing teams to deliver continuous improvement, education and communications activities that aim to safeguard people's rights and promote improved outcomes for people and broader service improvements?


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.

Melbourne, VIC

Voluntary, Charity & Social Work


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