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Claims Consultant - Public Liability (18 Month Fixed Term Contract, Part-time)

Woolworths Group - Sydney, NSW

Any Industry
Source: uWorkin

Source: uWorkin


  • Opportunity to manage a portfolio of national claims with a focus on delivering proactive and sustainable outcomes
  • 18 month fixed term contract on a part-time basis ( 2 days a week to be based in the office)
  • To based in Eight Mile Plains/Yennora

The Public Liability - Claims team is part of the Woolworths Legal Services Group. We handle customer injuries and claims arising out of personal injury (slip and trips, food poisoning etc) and property damage (trolley hitting cars, leaking bottles etc) made against the Woolworths Group.

About The Role

Reporting to the Group Team Manager - Public Liability, you will proactively manage a blended portfolio of public liability customer claims and group property and recovery claims to effective and sustainable outcomes. You will adopt a service-oriented approach that is focused on early intervention and the interests of all stakeholders.

Key Responsibilities
  • Analysis of liability, quantum, and indemnity issues associated with a blended portfolio of public liability claims
  • Driving the duration of claims through early intervention and implementation of proactive claims management strategies
  • Resolution of claims within the approved delegation of authority in a timely and cost-effective manner
  • Review of contractual documents and consideration of recovery or contribution from third parties
  • Constructive and proactive in sharing own expertise and feedback to team and peers to enable them to develop
  • Proactive in identifying and resolving issues that may arise in the business as a result of gaps in risk awareness or due process
  • Able to present complex ideas in clear and concise ways
  • Applies all aspects of the Public Liability Claims Management model in delivering commercial and practical outcomes

About You
  • At least 5 years claims management experience
  • Proven ability to strategically apply legislation
  • Adept written and verbal communication skills
  • Ability build rapport and confidence with our customers to enable their recover
  • Adept written and verbal communication skills
  • Excellent time management and work organisation skills
  • Knowledge of SAP and Google suite

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #Work180

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.