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Customer Service Relief Team Leader [internal Applicants Only]

WEST HQ - Rooty Hill, NSW

Any Industry
Source: uWorkin

Source: uWorkin


Do you have a warm and welcoming smile? Do you have exceptional customer service? Are you looking for a opportunity to develop your leadership skills? If so, we want to hear from you!

We have a position available for a Relief Team Leader to join our Club Customer Service Team at West HQ.

What does a Customer Service Team Leader do?

With the support of the Customer Service Managers, the Relief Team Leader will supervise the daily operations of the customer service team. The position plans, organises, schedules and allocates the tasks and activities of the team. The role also monitors and evaluates team service levels and performance and acts as a key point of escalation for high level customer enquiries.

This position also involves ensuring the appropriate legislative processes are performed accurately when allowing people entry into the venue.

This position may also involve creating memberships, ticketing and answering customer service phone calls.

This role is rostered as required and does not guarantee consistent rostered shifts.

Who's right for the job?

Someone who has a high level of customer service experience, immaculate personal presentation and exceptional communication skills. This role is hands on and requires someone who knows what it takes to deliver exceptional customer service.

What you will need to be considered?

  • Exceptional customer service ability, both face to face and over the phone
  • Strong understanding of the Customer Service Team operations
  • Experience in leading or managing a team (preferred)
  • Cash handling experience in a fast-paced environment
  • Experience with data entry, including a ticketing database (preferred)
  • Experience with IGT, POS, Circle Solutions and Ticketek (preferred)
  • Ability to effectively present information and respond to questions from managers and staff
  • Ability to resolve escalated customer service enquiries
  • Ability to conduct performance management discussions and hold customer service team members accountable for instances of poor performance
  • The ability to lead by example at all times, enforce policies and procedures, service standards and uniform and grooming expectations
  • Act as a West HQ Brand Ambassador
  • Immaculate presentation and grooming
  • Strong computer skills (Microsoft Office Suite, Outlook and Internet)
  • Strong planning, organising and time management skills
  • Must have RSA and RCG Competency Cards
  • Full working availability

If you pride yourself on your exceptional service, Apply today!

Applications close on 2 December 2020.

Please include a cover letter with your application outlining why you would like to be considered for the position and your suitability in line with the selection criteria.

Apply Now!