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May

Hr / Client Services Manager

AUSTRALIAN GREEN CLEAN - Hindmarsh, SA

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

  • Hindmarsh location
  • Permanent Fulltime
  • Immediate Start

About the Role

Due to business growth, Australian Green Clean has had an exciting opportunity for an HR / Client Services Manager to join our operations team at our head office in Hindmarsh. This is a client-facing, people management and operations role, responsible for delivering operational requirements of commercial cleaning contracts. This includes overseeing the day-to-day management and scheduling of site supervisors and commercial cleaners, building and maintaining client relationships, meeting contract budgets and completing on-site meetings, cleaning audits and training of staff.

This is a fast-paced role, which will involve a high level of human resource management of approximately 80 employees across small to large commercial contracts. You must have a ‘Make it Happen’ attitude and exceptional client & organisational skills. This is a permanent full-time position with after-hours required, including; responding to urgent client and employee requests, including replacing shifts.

Key Duties & Responsibilities

  • Manage day to day operations to deliver key customer, budget & GP goals
  • Develop strong client relationships
  • Determine staffing requirements and interview, hire and train new staff
  • Lead and manage supervisors and staff, prepare work schedules and assign specific duties
  • Complete monthly onsite cleaning audits for all contracts
  • Prepare client proposals and assist with tender responses
  • Implement and manage WH&S practices to achieve zero LTI’s
  • Monitor individual and team performance and workload and take action to address identifiable learning & development needs
  • Proactively manage HR and employee performance issues, with a focus on productivity improvement
  • Support supervisors and staff by building required competencies by training, providing feedback, managing behaviours and performance gaps
  • Ensure services are provided to the highest standard and with staff speedily resolve issues

Why Join Us?

  • Form part of a closely-knit, high performing team with a 10/10 culture
  • We will train you to be the best at what we do
  • Attend some of the most iconic events across Australia

What do we require from you?

  • Demonstrated experience in an operations role with employee management/ account management
  • Industry experience in cleaning services, waste management or hygiene is highly advantageous but not essential
  • Proficient in MS Office programs: Word, Excel & Outlook and apps
  • Ability to develop strong client relationships
  • High level of initiative and problem-solving skills
  • Ability to work independently and collaboratively in a team environment
  • Exceptional attention to detail & organisational skills
  • Sound practical understanding of WH&S processes
  • Strong communication and negotiating skills
  • Able to undertake flexible hours of work including after-hours work and overtime as required

About Us

Our vision is to make the world more livable and we pride ourselves on being the market leaders in delivering sustainable, reliable, quality and affordable cleaning and waste management services. In doing so, we are limiting waste going to landfill and toxic chemicals being used throughout Australia.

We have grown our portfolio of clients to include commercial premises, major festivals, events, venues, stadiums as well as providing sustainable consumables and washroom supplies. Australian Green Clean employ over 400 staff working in over 600 sites throughout Australia.

For more information visit our social media platforms:

www.australiangreenclean.com.au

www.instagram.com/australiangreenclean

https://www.facebook.com/Australiangreenclean/

How to Apply

If you meet the above criteria, please click the "Apply Now" button and follow the prompts. You will be contacted by our management team if you are successful to the next stage.