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May

Post Placement Support Team Leader

WORKSKIL AUSTRALIA - Adelaide, SA

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

About the Role

We are seeking a proactive Post Placement Support Team leader who is action-oriented, resilient and customer focused to lead and manage a team of Post Placement Support (PPS) Consultants. Reporting to the PPS and Claims Manager, your responsibilities will include but be not limited to:

  • Providing high level support and advice to PPS Consultants to assist in actioning complex claims;
  • Coaching, mentoring and motivating the team to ensure the appropriate policies and procedures are followed;
  • Monitoring team and individual staff performance to ensure Key Performance Indicators (KPIs) are met, including conducting monthly meetings and performance reviews;
  • Managing the training, development and mentoring of staff including new staff induction and probationary period;
  • Managing a case load of employment and education placements with principal responsibility for overflow workloads and/or large employers and meet administration requirements (evidenced by quality case notes, appropriate documentary evidence and audit results);
  • Monitoring PPS Consultant caseloads to ensure the contact regime is maintained;
  • Assisting PPS Consultants experiencing large caseloads with more complex functions to aid workflow;
  • Providing reports and information to management as required; and
  • Participate in a team environment including activities or projects, sharing skills and knowledge and learning from others.

This role is being offered on a full time, fixed term contract covering Parental Leave until April 2022.

Rostered working hours will be anywhere between 8am and 7.30pm.

You will be based in the Adelaide CBD at our National Administration Centre.

To be successful in the role you will be able to:

  • Have relevant experience in the Employment Services industry, with Outcome Claims experience (desirable);
  • Demonstrate team management experience in Employment Services or a related Service industry, including knowledge of human resource management requirements;
  • Prove your ability to achieve individual targets and work to clearly defined KPIs;
  • Demonstrate strong skills in data entry, the Microsoft Office suite, particularly Excel, and ability to type a minimum 30 words per minute;
  • Demonstrate attention to detail and ability to communicate verbally and in writing complex administration procedures;
  • Demonstrate excellent telephone manner and ability to communicate professionally and empathetically to a diverse range of customers including customers and employers;
  • Demonstrate your ability to work under pressure; and
  • Hold qualifications or professional development in administration, management, employment or sales (desirable).

Workskil Australia promotes a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. If you have a genuine passion for working with those in need, an ability to meet individual targets and can contribute to a strong team then we'd love to hear from you.

In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We work hard every day to:

  • Meet the labour needs of business and industry through quality recruitment services at no cost.
  • Assist businesses with diversifying their workforce.
  • Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
  • Deliver work experience projects to the community.
  • Our values remain at the heart of everything we do and strive to conduct our business with the highest degree of care, integrity, respect, honesty and service, while demonstrating teamwork and leading by example. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

Apply Now!

Visit the careers page on www.workskil.com.au or via the Apply link below.

All applications must include a cover letter and resume combined together in one file as either a pdf or word document ready to upload. Please allow approximately 15 minutes to complete your application and psychometric assessment.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

Workskil Australia is an inclusive, equal opportunity employer and we welcome applicants who identify as Indigenous, are from culturally and linguistically diverse backgrounds or have disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

No Recruitment Agencies Please