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Field Support Engineer

HP - Sydney, NSW

Source: uWorkin

Source: uWorkin


Graphic Solutions Business is currently looking for a Field Support Engineer, to be based in Sydney. In this role, you will have the opportunity to:-

  • Provide our customers with break-fix reactive support for large format printers, desktop, RIP and print products
  • Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site
  • Perform maintenance, and repairs on Customer equipment
  • Configure system hardware, software (DFE) and network components
  • Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.
  • Gather data from known resources and solve moderately complex problems.
  • Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met.
  • Escalate issues according to established procedures.
  • Follow established procedures after completing Customer call.
  • Learn new technologies.
  • Share knowledge and experience with others.
  • Solve well-defined and moderately complex problems using established policies and technical principles.
  • Identify Customer needs and evaluate opportunities to retain and increase service levels.
  • Participant is product training overseas

To be successful in this role, you will need to have:-
  • Relevant experience in large format printing break fix environment
  • 5 plus years’ experience in customer service/support role
  • Ability to translate technical jargon into plain language
  • Good general knowledge of IT hardware technical standards and technical trouble shooting processes.
  • Proven hardware troubleshooting experience
  • Excellent customer service and communication skills
  • Hardware repair experience
  • High level of windows troubleshooting experience (Win7, Win8, Win 10, Win10 mobile)
  • Ability to learn new products – ongoing training provided
  • Can do attitude
  • Good team player
  • Good organizational and time management skills
  • Full clean Australian driver’s license

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!