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May

Customer Service Officer

Private Company - Enfield, NSW

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Customer Service Officer

Permanent Part Time Role - minimum 18 hours per week

Rotating seven day roster

Attractive Base Hourly Rate of $29.99

plus entitlements such as annual leave, sick leave and weekend penalties in accordance with the Local Government (State) Award 2020

Ref 21-18

An exciting opportunity has arisen for a suitably qualified customer service professional to work at Burwood Council’s Enfield Aquatic Centre and to contribute to our vibrant and dynamic customer-focused culture.

Working with the Customer Service Team Leader, the CSO will:

  • provide and support a high quality front of house customer experience
  • support and promote programs and all EAC’s services
  • demonstrate excellence in point of sale operations for payments and memberships
  • support customers face to face, via email and over the phone
  • provide administration support for the centre

We are looking for a highly motivated, switched on, confident team player with a positive attitude and a passion for delivering excellent services. Applying their experience in the recreation industry, the successful applicant will be committed to continual service improvement as part of a team within a busy community recreation facility.

Further information regarding this role can be found in the Position Description at https://www.burwood.nsw.gov.au/Our-Council/Careers/Opportunities

All applications must address the Selection Criteria contained in the Position Description and answer the following 3 questions:-

1. Please describe a situation in the workplace where you have gone above and beyond to provide excellence in customer service.

2. What safety issues do you understand would exist in a swimming pool environment?

3. Describe a situation in the workplace where you have dealt with a customer concern and/or complaint effectively.