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Information System Support Officer

Department of Planning, Industry & Environment - IND - Newcastle, NSW

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


  • A great opportunity for an IT systems support professional looking for a challenge in a highly dynamic and rewarding environment.
  • Fixed Term full-time role available from now until 30 June 2022, based in Newcastle, NSW.
  • Salary starting from $72,418 plus superannuation and leave loading

About the Role
The Information System Support Officer will be the primary contact for providing frontline customer service, support and advice in the use of Crown Lands business applications by providing first level helpdesk support.

Responsibilities of the Information System Support Officer also include:

  • Investigate and resolve helpdesk matters in a timely and efficient manner.
  • Monitor, identify, analyse and report on problems and issues logged and where possible, propose possible solutions.
  • Provide support in conducting user acceptance testing, delivery of training and preparation of technical and user documentation

To find out more about the role, view the position description here.

About you
You will have experience in a range of computer applications and proven experience in problem resolution with respect to systems support is a great plus.

You will be someone who has exceptional customer service skills with the ability to provide timely and accurate support to stakeholders at all levels.

We welcome applications from those who enjoy working in what is a fast-paced, dynamic team environment.

You must also have a current drivers licence and willingness to travel within NSW.

About us
The Housing and Property Group within Department of Planning, Industry and Environment (DPIE) oversees the management of state government assets, including the management of Crown land, the NSW Government’s social housing portfolio and oversight of strategic use and disposal of government owned land. The Group also includes the Aboriginal Housing Office, the Valuer General and the Land and Housing Corporation. The Group leverages public and private sector expertise to improve place-based outcomes, providing greater access and choice of housing through initiatives such as an end-to-end housing strategy, and improving outcomes for Aboriginal communities to maximise community benefit from government owned land and property.

How to apply
Applicants must address their suitability for the role by supplying an updated copy of their resume as well as a cover letter outlining how the meet the key requirements of this role.

Applications Close:
Wednesday 19 May 2021 at 11:55pm

Should you require any further information about the role please contact Michelle Selby, Manager Spatial and Land Information Systems via [email protected] 

Good to know
A recruitment pool is being created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

Our commitment to flexible working:
The Department of Planning, Industry and Environment is committed to ensuring the sector reflects the NSW community it serves. We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity, and delivery of high-quality services. We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our commitment to diversity:
The Department of Planning, Industry and Environment recognises that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

Newcastle, NSW

Government, Defence & Emergency


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