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June

Junior Support Analyst

RECRUIT WIZARD - Bankstown, NSW

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

About Recruit Wizard

Recruit Wizard is a locally designed and supported all-in-one recruitment solution. Our software is feature rich and gives our clients a complete ATS/CRM solution at an affordable price.

Being Australian owned means our clients can trust that our solution is designed for local market conditions. Our support is all locally based and is one of our biggest advantages.

We believe that delivering excellent software is only one part of a great solution. Our clients expect an amazing experience when using our solutions and we tailor our product to suit their needs in every situation. Post-sales support is crucial, and we want to lead the market in keeping clients engaged, happy and productive.

The Role

Our Support team here at Recruit Wizard reflects the human side of our product. Every query is different from the next. Whilst you will endeavour to resolve most enquiries in the first touch, it’s your responsibility to ensure that each issue is seen through to a satisfactory outcome.

  • Receiving and responding to customer product enquiries and issues via phone and email
  • Taking tickets for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs
  • Escalating technical issues and working with Software Engineers to resolve the issue
  • Reaching out to new clients to work one on one as they go live with the system

About You

  • Fast Learner - Must be comfortable working with constant change. For example, we release new features on average every week.
  • Multitasker - You will be an efficient multitasker with demonstrated time management and prioritisation skills
  • Problem Solver - You’ll have the ability to make a clear connection between our product capabilities and our customers' business needs.
  • Empathetic - You’ll have strong empathy and genuinely care about improving business practices for our customers.
  • Consultative - We are here to solve real problems that our customers have with their hiring.
  • Communication - Must be comfortable speaking to customers over the phone.

Next Steps

To apply, please attach your CV and a brief cover note explaining why you believe you would be the ideal candidate for this role.