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Triage Officer (Vpsg3)

Department of Health - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 10 June 2021

Role: Triage Officer (until 31 December 2021)

Number of vacancies available: 2

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary: 

  • The Victorian Government introduced a mandatory quarantine (detention) approach from 27 March 2020, consistent with the Commonwealth Government, which required that all people arriving from overseas into Victoria on or after midnight on 28 March 2020, would be detained in hotel quarantine for a period of 14 days. Subsequent directions were issued on 13 April 2020 and 11 May 2020. 
  • The role of the Covid-19 Determinations unit is to process applications from international arrivals seeking exemption from mandatory 14-day hotel quarantine. 
  • The Triage Team operates as the first point of contact for incoming correspondence pertaining to requests for quarantine exemptions. 


  • Provide government advised responses to incoming queries and applications, drafting email responses on behalf of the Determinations team, reply to queries or redirect to appropriate business unit / external agency. 
  • Managing the shared COVID Quarantine Outlook mailbox – ensuring that the Triage Team Leader and broader team is kept aware of any urgent correspondence / matters. 
  • Assessing the urgency of applications and actioning accordingly by allocating new quarantine exemption applications to Determinations Team Leaders, ensuring Case Managers receive all correspondence relevant to their cases in an accurate and timely manner. 
  • Prepare, monitor and respond to FOI requests, investigate and respond to ministerial requests, action FMS requests which are approved by Team Leader & Operations Managers. 
  • Provide timely reporting to Team Leaders and Operations Managers as required. 
  • Provide ad hoc business and administration support to the Determinations unit as required, working closely with IT to solve issues arising in CRM and distribute results to rest of team and department where necessary. 


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.

Melbourne, VIC

Government, Defence & Emergency


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