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June

Customer Service Officer

DFP RECRUITMENT - Melbourne, VIC

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

A number of ongoing opportunities are available for technically minded, experienced and passionate customer service consultants. This global organisation specialising in home appliances, have a reputation for high quality and a premium customer service to match.

Working within the general enquiries team you will play an integral role in providing first contact resolution and provide support and product information to not only consumers but also internal and external stakeholders.

Your responsibilities will incorporate:

  • Provide exceptional customer service to all consumers as well as internal and external stakeholders
  • Respond in an efficient and professional manner to all consumers
  • Process orders in a timely manner and display a sense of urgency towards customer enquiries
  • Management and first call resolution of customer concerns
  • Provide product information and technical assistance
  • Proactively maintain an up to date knowledge of all products and services to ensure a superior experience for the consumers

To be considered for this position you will demonstrate the following capabilities:
  • Previous experience in a customer service role
  • Professional verbal and written communication skills
  • Exceptional problem solving and negotiation skills
  • Professional telephone manner and possess a high level of resilience
  • Proven ability to meet KPI’s

This is a full time (37.5 hrs) temp opportunity, starting July 13th 2021

Successful candidates will be flexible to work over a 6 day rotating roster. The operational hours of the centre are 8am-7pm (non-daylight savings 7pm) Mon-Fri and Saturday 9am-5pm.

You will be joining an organisation that engages in their staff and offers exceptional hands on training and support. In addition you will be rewarded with an attractive hourly rate and a dynamic and friendly team culture.

For a private and confidential discussion please contact Natalie on 03 8545 7510. Alternatively apply online today.
** Please note only shortlisted candidates will be contacted.



DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.