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Aps4 Administrative Support Officer

SOS Recruitment Australia - Canberra, ACT

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


Full Job Description
Web Ref: AM080621 - ACT

Contract until 27 August 2021 with possible scope for extension | Canberra, ACT | Hourly rate of $46.00 plus 9.5% superannuation


Our Federal Government client is currently seeking an experienced Administrative Support Officer, to join their team at the APS4 level. Within this role you will be responsible for the maintenance and management of internal databases to assist stakeholders with gaining access to the departments Portal including assistance with the lodgment of (for example) various registration, listing or inclusion applications.


Triage of incoming telephone and email enquiries.
Providing quality advice to internal and external stakeholders.
Maintain data on teamwork items (via Microsoft Excel, OneNote and TRIM).
Identifying and referring complex enquiries to relevant regulatory and/or business areas within the department.
Identification and implementation of business process and system improvements.
Drafting of high-level minutes, letters and email correspondence.
Build effective relationships with internal and external stakeholders.


Experience managing stakeholder/ customer enquires (via both email and telephone).
High level written and oral communications skills.
Strong problem resolution skills.
Ability to work cohesively within a team.
Understanding of working within legislative framework.
Experience working with TRIM and Microsoft Office suite (Outlook, Excel and OneNote) is highly desirable.
An existing National Police Check (obtained within the last 12 months) is highly desirable.


This opportunity is within the Australian Public Service. In order to be considered, please note that candidates must be an Australian Citizen at time of application.

SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people.

Canberra, ACT

Government, Defence & Emergency


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