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Assistant Manager

AccorHotels - Canberra, ACT

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin


Full Job Description
Located in the heart of Canberra’s CBD, Mantra on Northbourne is the ideal base for the business and leisure traveller. Combining contemporary with convenience, this hotel offers apartment style accommodation featuring hotel rooms, one bedroom and two bedroom apartments. Centrally located on the north side of Canberra’s CBD, Mantra on Northbourne is a short stroll from the city’s thriving dining and shopping precinct, business centre and many famous attractions.

We are seeking a motivated professional with a passion for service to join our

dedicated Front Office Team as an Assistant Manager.

As our next Assistant Manager, you will:
Oversee the daily operations of the property
Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
Supervise and monitor Team Members with true leadership ability that motivates the entire team
Provide a high level of customer service and a genuine personable service style that blows our guests away
Assist in the preparation of rosters and use Excel on a daily basis

What we are looking for:
A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
The flexibility to work shifts including early mornings, evenings and weekends
A person with proven leadership experience within a hotel environment
Knowledge of Sihot PMS advantageous
Someone with previous experience in a Front Office hospitality role

Why work for Accor?

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:
People Crave Belonging
People Want the Real Deal
Every Person has a Story
People Hate to be Wrong

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. Click ‘Apply’ to begin your journey!