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June

Regional Manager, Oracle Application Support

Rimini Street - Melbourne, VIC

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,700 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Regional Manager, Oracle Applications Support resident in the Asia Pacific region.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

The role of the Regional Manager, Oracle Applications Support Delivery is to lead the support team in the region to provide exceptional remote-based support for mission-critical Oracle Applications, these include, but not limited to Oracle EBS, PeopleSoft, JDE and Siebel, as part of our global customer support team. Duties include developing team skills, managing client relationships, working client escalations, supporting client issues all while helping the team to continue creating and retaining high client satisfaction ratings.

The Oracle Applications support organization is responsible for ensuring our Clients have the most accurate, timely and complete support of any vendor in the industry. The right person for this role will be viewed as the “evangelist” and “expert” for the Service Delivery organization both internally and externally.

Essential

Duties & Responsibilities

  • Lead respective Oracle Application Support team in APAC to achieve all Client and Employee satisfaction targets while managing to financial targets.
  • Manage complex customer issues using methodical troubleshooting based on expert knowledge of Oracle applications functionality and technology
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Utilize existing Rimini Street best practices to define the processes and procedures to provide the ability for the team to deliver the highest quality of support in the industry while ensuring the ability to scale the organization to meet the growth plans.
  • Helping to serve as a bridge between the Rimini Street Development team, the Support Staff and Rimini Street Clients.
  • Provide in-depth knowledge of the Support delivery process to prospects.
  • Provide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality products in the industry
  • Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Additional Duties & Responsibilities
  • Other job related duties and responsibilities may be assigned from time to time
Qualifications

/Skills/Experience

Education
  • Bachelor and/or Master’s Degree in Business Administration, Computer Science or other related field is desirable but not required.
Location
  • Asia Pacific
Experience
  • We seek a strong leader who has the technical abilities and experience, business maturity, executive stature, presence and personal dynamics to have a positive impact on Rimini Street and Oracle Application Team’s success.
  • 10+ years relevant experience in one or more of the following products: Oracle EBS, PeopleSoft, JDE or Siebel
  • 5+ years direct support of application end-users in a Corporate environment
  • Experience in leading and managing high performing teams and top-level engineers
  • Knowledge of localizations, architecture, implementation and key functionality
  • Experience in full life-cycle implementations, configuration and administration, support and enhancements
  • Knowledge of Oracle maintenance/patching mechanics
  • Demonstrable history solving complex problems across multiple areas/products
  • Company Description

    Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

    Rimini Street is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

    We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

    Be Treated Like the Best
    • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
    • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
    • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
    • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
    • All Rimini Street professionals are encouraged to grow and learn new skills
    Accelerating Company Growth
    • Trading on Nasdaq under ticker symbol RMNI since October 2017
    • A dded to the US Russell 2000® Index in 2018
    • Over 4,000 clients, to date including 100 of the Fortune 500 and Global 100
    • Annual 2021 financial results of $326.8 million, up 16.3% year over year
    • Fiscal year operating cash flow of $42.1 million, up 107% year over year
    • Announced the new patent pending Rimini Street Artificial Intelligence Support Applications, a result of the Company’s continued investment in optimizing support processes and ensuring global service delivery outcomes at scale. Using the AI Applications, Rimini Street has been able to deliver a better client experience and reduce software issue resolution times by 23%.
    • Celebrated the 15 th anniversary of the Company’s founding in 2005 to redefine the enterprise software support market and bring choice and value to software licensees around the world.
    Recent Industry Recognition
    • Received 33 awards in 2020, including 15 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
    • Honored with four Gold awards for Company of the Year in 2020.
    • The Rimini Street Foundation recognized with two awards in 2020 for Corporate Social Responsibility Program of the Year
    In addition, in 2020 the Company supported more than 120 charities around the world through the Rimini Street Foundation, providing financial contributions, volunteer hours and in-kind donations including personal protective equipment to healthcare workers, senior centers, food banks and youth organizations globally. The Foundation also extended its charitable work in 2020 to Hong Kong, Malaysia, Mozambique, Sweden and the UAE.

    To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

    Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

    Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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