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June

Sales Support Associate

SnapAV - Hallam, VIC

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Overview

Reporting to the Accounts Administrator the Internal Sales Assistant will be responsible for supporting the external sales team throughout the APAC region by providing world class customer service and building rapport with customers over the phone. This position must provide up-to-date sales reporting and metrics to team members in the field to better assist them in servicing our customers. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Internal Sales Assistant will perform calm under pressure while meeting customers’ needs, have an eye for details and excellent follow up.

Responsibilities

SpSpecific Responsibilities

  • Responsible for being the front-line point of contact for all Australia, New Zealand and other regions of APAC customers and freight forwarding intermediaries
  • Process local and International orders
  • Process advance replacement orders
  • Provide ETAs, shipping status and tracking information and resolve any issues
  • Process all incoming payments and reconciliations
  • Perform customer account reconciliation
  • Actively follow up telephone leads as required, qualifying requirements and ensuring that they are processed through correct sales channels
  • Ability to accurately input customer data; such as creating new customer cards and validating onboarding requirements
  • Communicate and collaborate with internal departments
  • Facilitate signing and storage of customer agreements

Qualifications

Required Qualifications
  • Fluent in English with excellent written and verbal communication skills
  • Experience working within ERP systems, i.e. SAP

Preferred Qualifications
  • Previous internal sales experience with International customers in an electronics or consumer goods environment