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Admin & Field Support


Administration & Secretarial
Source: uWorkin

Source: uWorkin


Casual - Office Based Field Support Role

Quality Support Team
Bring your passion & knowledge for merchandising to help support our National Field Staff

About the Role:
We are currently looking at expanding our Quality Support Team (QST) located in the Qld Head Office at Eagle Farm.
The role of QST is crucial to the ongoing success of our national field merchandising teams.

Reporting directly to the Planning & Activation Manager, you will be responsible for supporting our field teams through phone and email enquiries in a professional & timely manner.
You must be resilient and able to build relationships quickly, someone who thrives in a busy office environment with excellent communication skills, strong work ethic and a desire to go that extra step.

Key Responsibilities:
• First point of call for our teams, providing passionate & efficient responses to inbound enquiries
• Promptly action enquiries received through our inhouse ticket system – KPI driven
• Trouble shooting - IT / Device / App
• Document all communications
• Reallocations of work
• Sourcing last minute coverage
• Multitask across systems and applications
• Problem solving
• Empathic to personal & sensitive situations

Skills & Experience:
• Previous exposure to FMCG channel highly regarded
• Effectively prioritise and manage your time and performance
• Excellent written and verbal communication
• Intermediate experience using Microsoft Office and other collaborative platforms.

About our Company:

Strikeforce is an award-winning shopper marketing agency specialising in managing field sales teams, sampling and demonstrations, merchandising and experiential events, with a footprint across the AUNZ market. We work with exciting global brands across FMCG, DIY and consumer electronics.

We pride ourselves on investing in our people by providing training and support.
Our people succeed because they genuinely love and have a passion for what they do, if this sounds like you,
Please Click the” APPLY” button, attach a Current Resume and in your cover letter tell us why you are a perfect fit for our team.

Only shortlisted candidates will be contacted.

Eagle Farm, QLD

Administration & Secretarial


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