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Senior Product Manager

NSW Government - Sydney, NSW

Source: uWorkin

Source: uWorkin


We are looking for a passionate, driven andinnovative Senior Product Manager located in NSW to join our world class DigitalMiddle Office Team here at Service NSW

Salary: SNSW Grade 9/10Starting salary from $112,141 plus 9.5% employer’s contribution to superannuation, 17.5% annual leave leading 

We have multiple Temporary fixed term and Permanent Ongoing Senior Product Manager opportunities offering work/life balance, with a flexible working environment.

Asa Senior Product Manager you will be required to…

  • Act as an ambassador for your team to all stakeholders and proactively communicate the purpose and goals of your product as well as our ways of working
  • Bridge business goals, user needs and technical feasibility as you help design and ship products by working with your squad to discern what needs to be tested and how to test it
  • Facilitate effective communication and decision-making by asking the right questions, crafting solutions and delivering validated digital products to our users
  • Conduct interviews with stakeholders and end-users and synthesize insights into actionable next steps, by creating a backlog, write user stories, and manage releases
  • Proactively seek to unify our customers’ experience across the product offering by engaging with other product teams

To read more about the Senior Product Manager role click HERE

Who would love this role…

  • Someone who enjoys working in a highly collaborative environment. Our balanced product squads include a product manager, designer, engineers and other roles - and pairing across these disciplines leads to incredible results
  • Someone who enjoys being a leader and an influencer. In this role, you will work with your product squad, the wider Service NSW for Business teams and our partner agencies to deliver software collaboratively
  • Someone who brings a balanced, holistic and flexible mindset to product development. We share the overall success of the product within our squad
  • Someone who is comfortable with ambiguity. We work in an iterative and incremental way, balancing many different inputs and constantly making trade-offs. This requires us to be comfortable moving forward with imperfect information

Asa Senior Product Manager you will be required to have the following experienceand skills…

  • Product Management experience working in a lean startup or lean enterprise environment and successfully shipped digital products with great customer experience and journeys
  • Strong stakeholder management skills – proven ability to establish relationships and lead discussions with various partners and executives
  • Experience creating a compelling product vision and using data and analytics to find trends and patterns
  • Ability to break down complex problems into actionable steps
  • You have been responsible for and contributed to more than just product development
  • Ability to create and maintain the right feedback loops with customers, stakeholders and the wider business
  • Experience delivering mobile solutions and the unique challenges across both iOS and Android platforms highly desirable

The team you will be joining…

  • You will joining our growing, driven exciting and happy team, who thrive in using modern technologies and platforms which are leading the way with Lean Start-up, Agile Extreme Programming (XP), and User-Centred Design to ensure the customer is at the core of everything we do.
  • Our team is cross-disciplinary team with Designers, Engineers, Marketing, Security and Privacy specialists which you will be required to work collaboratively in with the team
  • Product Management/Product Owner experience working in Agile environment and successfully shipped digital solutions with great customer experience and journeys.
  • Our happy and focused teams across the Digital Middle Office is constantly evolving, making us a team that consistently achieves and thrives to deliver great results by listening to customer needs and iteratively and continuously delivering state of the art products.

To hear from our Product Management team here at Service NSW click HERE

About Service NSW

At Service NSW wedeeply value our customers and our teammates. We are an inclusive, diverse,caring and respectful team and a place where everyone can bring their wholeself to work."
People with a disability are strongly encouraged to apply and we welcome adiscussion regarding workplace adjustments to help maximise everyone'sopportunity to fully participate and contribute."
"We pay our respects to Aboriginal and Torres Strait Islander peoples andElders past, present and emerging and acknowledge the traditional custodians ofthe land, waters, culture and community we walk, work and live."

To Apply...

  • Provide a cover letter and resume that detailsyour experience and how you meet the capabilities of the role.
  • Complete the mandatory in the online application

Thank you for your interest in the Senior Product Manager role 

Working at Departmentof Customer Service

The Department of Customer Service is a great place to work!Our values of accountability, trust, service and integrity drive ourinitiatives and culture. We support innovative programs in areas as broad asdigital government, consumer protection and major public works. We are an inclusiveorganisation that celebrates diversity and flexible work practices and believeour people are our greatest asset.

The Department of Customer Service is proud to be an EEO Employer who are fullyfocused on equality and believe deeply in diversity of all identities making usdifferent and a true reflection of our NSW customers. As an inclusiveworkplace, we support various employee resource groups, practice flexible workand workplace adjustment.

If you dorequire an adjustment during the recruitment process, please notify us on yourapplication form.