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Service Coordinator (Rostering Expert)

Royal Freemasons Ltd - Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin

Source: uWorkin



  • Make a real difference to the lives older people
  • Use your creative and analytical skills to deliver quality customer service
  • Free parking or easy tram stop at door
  • Reap the rewards with optimum salary packaging benefits

About the Role

We are seeking a motivated and resilient rostering expert to join our dynamic Community Services support team, as we grow our capacity to provide community care across Greater Melbourne. Reporting to the Service Delivery Manager and working closely with Support Workers and Care Management Team to coordinate services for Home Care Package (HCP), Commonwealth Home Support Program (CHSP) and Privately funded care recipients. Using your experiences to contribute to the continuous improvement of internal processes and systems, facilitating organisational growth to provide the highest quality care to more people where and when they need it. Ensuring our Care staff are rostered effectively so that our clients receive an outstanding customer experience that is responsive to their care needs. This fulltime position will work between 7am-5:00pm with some flexibility around start times, Monday to Friday, based at our St Kilda Rd office and working from home. 

Key responsibilities are:

  • Coordinate staffing with client requirements and organisational KPIs
  • Ensure staff are scheduled to meet client needs and preferences
  • Daily contact with Support workers and care recipients, providing prompt and positive customer service and direction
  • Support Royal Freemasons strategic growth plan

Key Requirements

  • Excellent customer service
  • Strong scheduling experience
  • Ability to juggle and prioritise workload
  • Able to work independently while supporting the team
  • Strong attention to detail
  • Outstanding problem-solving ability with a ‘can do’ attitude
  • Community Aged Care Experience
  • Comfortable learning new computer systems
  • MS Office competent


  • Second language
  • Experience using eCase PHC
  • Experience working during system upgrades, providing end user feedback to the System Administrator

At Royal Freemasons, we offer our staff

  • Warm and friendly team environment where your ideas and contributions are valued
  • Free parking
  • Salary Packaging - as a Not-for-Profit organisation we provide the ability for our staff to salary package up to $15,900 per annum of your salary plus relevant salary packaging fees which significantly increases the take home value of your remuneration package. Additionally, you can salary package meals, entertainment and facility hire expenses including holiday accommodation up to a maximum of $2,650 per annum.

About Us

We are an established and highly regarded Not-for-Profit provider of Aged Care Services across the Residential, Home Care and Retirement Living sectors. With locations across Melbourne and regional Victoria our staff benefit from great learning and career prospects, fantastic resources and we enjoy an envied reputation for excellence in care.

Royal Freemasons is committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke free workplace and influenza vaccine program.

Recruitment Agencies are requested to kindly NOT contact us.

Melbourne, VIC

Voluntary, Charity & Social Work


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