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Customer Activation Manager

Workskil Australia - Bankstown, NSW

Voluntary, Charity & Social Work
Source: uWorkin

Source: uWorkin


About the Role

The Customer Activation Manager is responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment. Reporting to the State Manager, the Customer Activation Manager will partner with various stakeholders in order to establish and manage a range of activities to enable our customers to meet their annual activity requirements and build capability and motivation.

The successful candidate will manage the delivery of ongoing work experience activities by taking into consideration the local labour market and skills in demand, conducting WH&S risk assessments, liaising with our Central Legal team to provide instructions and recommendations, and negotiating payment arrangements and budgets. The Customer Activation Manager will work closely with Regional Account Manager and Site Staff to ensure they have up to date knowledge of current activity options, and develop strategies to obtain mutually beneficial outcomes.

This role is being offered on a full time, ongoing basis.

To be successful in the role you will be able to:

  • Demonstrate high level of interpersonal skills;
  • Demonstrate your ability to work effectively with a culturally diverse range of clients, employers and staff;
  • Demonstrate strong skills in data entry, ability to use the Microsoft Office suite and ability to type (minimum 30 words per minute);
  • Prove your experience in creating employment pathway opportunities;
  • Demonstrate your ability to read reports and use that data to identify performance and compliance issues; and
  • Demonstrate your ability to read, interpret and apply both corporate and operational policy and procedure work within a quality management system.

You will also be required to:

  • Have a minimum of 12 months in the provision of WHS Risk Assessments;
  • Have a minimum of 12 months experience in Employment Services;
  • Have at least two years’ experience in a sales or business development role;
  • Have a minimum Certificate IV in WHS; and
  • Hold a current driver’s licence

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

  • Work with our Customers to secure great long-term job opportunities.
  • Meet the labour needs of business and industry through quality recruitment services at no cost.
  • Assist businesses with diversifying their workforce.
  • Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
  • Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.


A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

About your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Please also note that a psychometric assessment is part of the application process, so please allow yourself approximately 15 minutes to complete your application. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer and we welcome applicants who identify as Indigenous, are from culturally and linguistically diverse backgrounds or have disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

No Recruitment Agencies Please

Bankstown, NSW

Voluntary, Charity & Social Work


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