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Head Of Quickbiz & Commercial Card Assessment Team

NAB National Australia Bank - Melbourne, VIC

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Head of QuickBiz & Commercial Card Assessment Team - Sydney or Melbourne

Apply now Job no: 765711
Business unit: Business and Private
Position location: VIC, Docklands, 800 Bourke St
Work type: Permanent Full time
Location: Aust - VIC Metro, Aust - NSW Metro

  • Lead & drive NAB’s strategic business lending solutions across Business Direct & Small Business
  • Showcase your expertise in leading teams through business & digital transformations
  • Flexible location: Sydney or Melbourne

A career that gives you more:

The Business Direct & Small Business division are seeking a passionate and enthusiastic Head Of QuickBiz/CCAT (Commercial Card Assessment Team) to join them in leading a team of dedicated banking professionals. The Head Of QuickBiz/CCAT is a critical role in leading and driving the strategic solutions for NAB’s unsecured lending proposition for the QuickBiz suite of products and Commercial Cards. QuickBiz is NAB’s market leading digital unsecured lending offer for term loans, overdrafts, commercial cards and equipment finance. This key Head Of role has end to end accountability for the delivery of the QuickBiz customer experience, from digital application through to completion of banker duties and ownership of the fulfilment process for loan settlement. The Head Of will also play a critical role in the ongoing transformation and evolution of NAB’s digital assessment pathways and will be required to work closely with the Business Lending domain and neighbouring product functions.

The Head Of QuickBiz/CCAT will be responsible for a team of approx. 31 employees, whilst having 6 direct reports.

Day to day responsibilities will include but are not limited to:

  • Deliver a consistent customer experience in line with marketed SLA’s on time to cash
  • Ensure team operations are well managed to productivity and utilisation targets
  • Key conduit working with the Business Lending Domain to drive transformation of the QuickBiz and Commercial Cards proposition
  • Deliver the overall financial plan and risk plan
  • Build and lead a highly engaged team
  • Manage Operational risk and compliance obligations

About You:

  • Strong knowledge of business lending products – term loans, overdrafts, commercial cards and equipment finance.
  • Strong understanding of business lending credit strategies
  • Previous experience leading teams across distribution, business lending & operations

In addition to the above, the successful applicant will be a dedicated and driven leader with excellent time management skills, a sound knowledge of digital platforms and CX Design, and with a demonstrated history of working through complex environments whilst balancing competing priorities.

NAB, invested in you

We are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment programs, Graduate and Trainee programs. We are proud of our LGBTI Gold employer status by AWEI, and our commitment to gender equality. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

Join NAB

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.